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PRIVACY POLICY

Who are we ?

 

Our website address is: https://www.polomercado.com/en.

Use of personal data collected

 

Comments

When you leave a comment on our website, the data entered in the comment form, but also your IP address and the user agent of your browser are collected to help us detect unwanted comments.

An anonymized string created from your email address (also called a hash) can be sent to the Gravatar service to check if you are using it. The confidentiality clauses of the Gravatar service are available here: https://automattic.com/privacy/. After validation of your comment, your profile photo will be publicly visible next to your comment.

Media

If you are a registered user and upload images to the website, we advise you to avoid uploading images containing EXIF GPS coordinates data. Visitors to your website can download and extract location data from these images.

Contact forms

If you create an account, we store your name, address, email, address, and phone number, which will be used to pre-populate the order checkout for future orders.

Newsletter

If you subscribe to our newsletter, we store your name and e-mail address in order to be able to send you our newsletters.

Controls and navigation

During your visit to the site, we track:

  • Products you've viewed: we use these to, for example, display products you've recently viewed

  • Location, IP address and browser type: we use these for the estimation of taxes and delivery costs

  • Delivery address: we will ask you to enter this to estimate the delivery costs before you place an order, and to send the order to you!

When you buy on our website, we will ask you to provide information including your name, billing address, delivery address, e-mail address, telephone number, payment / credit card details and possibly account details such as name. username and password. This information will be used to:

  • Send information about your account and order

  • Respond to requests, including refunds and complaints

  • Payment processing and fraud prevention

  • Set up your account for our store

  • Comply with any legal obligations, such as calculating taxes

  • Improving our store offerings

  • Send you marketing messages, if you choose to receive them

Cookies

If you leave a comment on our site, you will be offered to save your name, e-mail address and website in cookies. This is only for your comfort so that you don't have to enter this information if you leave another comment later. These cookies expire after one year.

If you have an account and you connect to this site, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to save your login details and screen preferences. The lifetime of a connection cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your login cookie will be kept for two weeks. If you log out of your account, the login cookie will be erased.

By editing or publishing an article, an additional cookie will be saved in your browser. This cookie does not include any personal data. It simply indicates the identifier of the article that you have just modified. It expires after one day.

We use cookies to track shopping cart contents as you browse our site.

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Content embedded from other sites behaves in the same way as if the visitor were to come to that other site.

These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with this embedded content if you have an account connected to their website.

Use and transmission of your personal data

Storage times for your data

If you leave a comment, the comment and its metadata are retained indefinitely. This automatically recognizes and approves subsequent comments instead of leaving them in the moderation queue.

For users who register on our site (if possible), we also store the personal data indicated in their profile. All users can see, modify or delete their personal information at any time (except for their username·ice). Site managers can also view and edit this information.

Who on our team has access to the data?

Members of our team have access to the information you provide to us. For example, store administrators and managers have access to:

  • Order information such as what was purchased, when and where it should be shipped, and

  • Customer information such as your name, email address, and billing and delivery information.

Our team has access to this information to process orders, issue refunds and assist you.

The rights you have over your data

If you have an account or if you have left comments on the site, you can request to receive a file containing all the personal data that we have about you, including those that you have provided to us. You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal or security reasons.

Transmission of your personal data

Visitor comments may be checked through an automated spam detection service.

Contact information

 

If you have any questions, do not hesitate to contact us by email via margaux@polomercado.com

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